As an authorized distributor and service provider for Blue Star, Shrinidhi Enterprises is committed to ensuring you receive the highest quality products and support. We facilitate the manufacturer’s warranty for every Blue Star air conditioner we sell and install, providing you with a seamless and reliable service experience.
2. Scope of Manufacturer’s Warranty
All new Blue Star air conditioners are covered by the official manufacturer’s warranty provided by Blue Star Limited. While warranty terms can vary by product model and promotional offers, they generally include:
A comprehensive warranty on the entire unit (typically 1 year).
An extended warranty on specific components like the compressor (typically 5 to 10 years).
Important: The precise terms, conditions, and duration of the warranty for your specific product are detailed on the warranty card supplied with your unit and on the official Blue Star website. We strongly recommend you refer to these official documents for complete details.
3. Our Role as an Authorized Service Provider
Our role is to be your primary point of contact and to facilitate the warranty claim process efficiently. This includes:
Diagnosis: Our certified technicians will visit your site to inspect and accurately diagnose the issue with your air conditioner.
Claim Facilitation: We handle the entire warranty claim process with Blue Star on your behalf, providing them with the necessary technical reports for approval.
Authorized Repairs: Once the claim is approved by Blue Star, we perform all necessary repairs or part replacements using genuine Blue Star spare parts and following the manufacturer’s guidelines.
4. How to File a Warranty Claim
If you believe your air conditioner has a defect covered under warranty, please follow these steps:
Contact Us: Get in touch with our customer support team with your service request.
Phone: 7899768033 (09:00 AM – 09:00 PM)
Email: customerdoc@shrinidhienterprises.in
Provide Details: To expedite the process, please have the following information ready:
Your Name and Address
Product Model Number and Serial Number (found on the unit)
Copy of the original Purchase Invoice
A brief description of the problem you are experiencing.
Schedule a Visit: We will schedule a visit from one of our technicians at a mutually convenient time.
Resolution: After diagnosis, we will inform you of the findings. If the issue is covered under warranty, we will proceed with the claim and repair as soon as it is approved by Blue Star.
5. General Exclusions under Warranty
Please note that the manufacturer’s warranty typically does not cover:
Routine maintenance, including cleaning of filters, coils, and drains.
Damage to plastic parts, aesthetic components, or accessories like the remote control.
Damage resulting from improper installation (if not done by us), voltage fluctuations, accidents, misuse, pest infestation, or natural disasters.
Any modification or repair attempted by an unauthorized person.
Note: A service visit fee may be applicable if a technician is dispatched and the reported issue is found not to be a manufacturing defect covered under the Blue Star warranty. The final decision regarding the validity of a warranty claim rests with Blue Star Limited.
