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Privacy Policy

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Effective Date: October 8, 2025

1. Introduction

Shrinidhi Enterprises (“we,” “us,” “our”) is committed to protecting the privacy and security of our clients’ (“you,” “your”) personal information. This Privacy Policy describes how we collect, use, process, and disclose your information in compliance with the applicable laws of India, including the Digital Personal Data Protection Act, 2023. By engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We collect personal data necessary to provide you with our services. This includes:

  • Identity Data: Full name.
  • Contact Data: Billing address, service delivery address, email address, and telephone numbers.
  • Service Data: Details about the services you request from us, including notes, schedules, and feedback.
  • Financial Data: Payment information, bank account details (for refunds, if applicable), and GSTIN for invoicing purposes.
  • Technical Data: If you interact with us online, we may collect your IP address, browser type, and other technology on the devices you use to access our website.

3. How We Use Your Information

Your personal data is used solely for the following lawful purposes:

  • Service Delivery: To schedule, perform, and manage the on-site services you have requested.
  • Communication: To contact you regarding appointments, service updates, respond to your inquiries, and request feedback.
  • Billing and Administration: To process payments, generate invoices, and maintain our business records as required by law.
  • Legal Compliance: To comply with our legal and regulatory obligations, including tax regulations and law enforcement requests.
  • Issue Resolution: To investigate and resolve any complaints or service issues you may report.

4. Data Sharing and Disclosure

We value your trust and do not sell or rent your personal data to third parties. We may disclose your information only in the following limited circumstances:

  • To Our Staff: To employees and associates who need the information to perform their duties and provide the service at your location.
  • For Legal Reasons: If required by law, court order, or governmental authority.
  • To Prevent Harm: To protect the rights, property, or safety of Shrinidhi Enterprises, our clients, or the public as required or permitted by law.

5. Data Security

We have implemented reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees and third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under Indian law, you have rights regarding your personal data, including:

  • The right to access a summary of your personal data that we process.
  • The right to request correction of inaccurate or incomplete personal data.
  • The right to request the erasure of your personal data, subject to our legal retention obligations.
  • The right to withdraw consent for data processing.
  • The right to grievance redressal for any privacy-related concerns.

8. Grievance Redressal Officer

For any questions, concerns, or grievances related to this Privacy Policy or your personal data, please contact our Grievance Redressal Officer:

  • Name: Anitha
  • Email: anitha@shrinidhienterprises.in
  • Phone: 9880732582
  • Timings: 09:00 AM – 06:00 PM (Monday to Saturday)

9. Contact Us

For general inquiries, please contact our customer support at:

  • Email: customerdoc@shrinidhienterprises.in
  • Phone: 7899768033